Help & Support

Frequently Asked
Questions

Everything you need to know about ordering, delivery, payments, and our guarantee. Can't find your answer? Contact us directly.

All Questions

Got Questions? We Have Answers.

๐Ÿ”’ Safety & SEO

Are these links safe? Will they cause a Google penalty?

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Yes, all our links are 100% white-hat. Every placement is contextual, editorially placed, and topically relevant. We never use PBNs, spam networks, link farms, or any risky schemes. Our methods comply fully with Google's Webmaster Guidelines. Academic backlinks from .EDU and .AC domains have been a core part of professional SEO for over a decade without penalty issues when properly implemented.

How long until I see ranking improvements?

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Most clients begin seeing noticeable ranking movement within 4โ€“8 weeks of delivery. The timeline depends on your current domain authority, competition level, how many links you ordered, and how recently Google has crawled your site. For new sites (under 6 months old), we recommend starting with 1,000โ€“3,000 links. For established sites in competitive niches, 5,000โ€“10,000 links per campaign produces faster results.

Do you use PBNs or any black-hat methods?

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Absolutely not. Every single link is placed on a real, active academic institution website with genuine traffic and editorial oversight. We never use expired domains, private blog networks, link farms, or any method that violates Google's guidelines. Our placements are genuine editorial links on authentic .EDU and .AC domains.

What niches do you work with?

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We work with most niches including SaaS, e-commerce, finance, health & wellness, real estate, travel, education, digital marketing, technology, and more. We cannot place links for: adult/pornographic content, illegal products or services, gambling (in restricted jurisdictions), hacking/malware sites, or content promoting violence or hate speech. Contact us at support@backlinkindex.site if you're unsure about your niche.

๐Ÿ“‹ Ordering

What information do I need to provide?

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You'll need to provide: (1) Your target website URL, (2) Preferred anchor texts โ€” exact match, partial match, branded, or naked URL, (3) Any topic or niche preferences for content relevance, (4) Whether you want .EDU, .AC, or mixed domains. Our team handles all the content creation, outreach, and placement. You simply provide the targeting details.

What is the minimum order quantity?

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The minimum order is 1,000 backlinks ($60). There is no maximum โ€” we regularly process orders for 10,000, 50,000, and 100,000+ links for large agencies and enterprise clients. Orders of 10,000+ are delivered in daily batches to ensure a natural link velocity profile that is safest for your website's SEO.

Can I order for multiple target URLs?

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Absolutely. You can distribute links across multiple pages within the same domain. For example: 40% to your homepage, 30% to a service page, and 30% to a blog post. Simply specify the URL distribution in the Special Instructions field at checkout, or email us at orders@backlinkindex.site after ordering.

Can I change my target URL or anchor texts after ordering?

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Yes, but only before work has commenced. Email orders@backlinkindex.site immediately after placing your order (within 2 hours) with your change request. Once link placements have started, we cannot modify the target URL or anchors for that batch, but we can apply changes to any remaining unplaced links.

Do you offer custom packages or agency pricing?

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Yes. For agencies and resellers placing recurring orders of 5,000+ links per month, we offer priority delivery, dedicated account management, white-label reports, and custom pricing discussions. Email orders@backlinkindex.site with your requirements and monthly volume.

๐Ÿ“ฆ Delivery

How long does delivery take?

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Orders of 1,000โ€“5,000 links are typically delivered within 24โ€“72 hours. Orders of 5,000โ€“10,000 links take 3โ€“5 business days. Orders of 10,000+ links are delivered in batches over 5โ€“10 business days with daily progress email updates. All delivery times are from the moment payment is confirmed.

What does the delivery report include?

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Your delivery report (Excel/CSV format) includes one row per backlink: live placement URL, your target URL, anchor text used, Domain Authority (DA), Page Authority (PA), estimated monthly organic traffic, Ahrefs "First Seen" date, spam score, and live/indexed status confirmation. Some reports also include the niche category and country of the linking domain.

My delivery report hasn't arrived โ€” what should I do?

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First check your spam/junk folder for an email from support@backlinkindex.site. If it's not there after 72 hours, email us at support@backlinkindex.site with your order reference number (found on your receipt email) and we'll resend the report within 1 hour.

What is the 30-day replacement guarantee?

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If any link in your delivery report goes dead, gets removed, or cannot be verified in Ahrefs within 30 days of your delivery date, simply email support@backlinkindex.site with your order reference and the affected URLs. We'll replace all affected links within 72 hours at absolutely no cost. No forms, no disputes, no hassle.

๐Ÿ’ณ Payment

What payment methods do you accept?

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We accept payments via IntaSend (bank transfer, mobile wallet, CashApp) and Skrill (Visa, Mastercard, bank transfer, Skrill wallet). Both are secure, PCI DSS compliant payment processors. Payments are processed instantly and your receipt is emailed automatically upon order confirmation.

When do I receive my receipt?

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Your receipt is emailed automatically when you place your order โ€” before you even complete payment. The receipt contains your full order details and the exact amount to pay on the IntaSend payment page. A copy is also sent to our admin team so your order is tracked from the moment you submit it.

Can I get a refund?

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If you request a cancellation within 24 hours of placing your order and work has not yet commenced, you are entitled to a full refund. Once link placements have begun, we cannot offer full refunds as third-party editorial commitments have been made โ€” however, if we cannot fulfil your order in full, you'll receive a proportional refund for the undelivered portion. See our full Terms of Service for details.

I made a payment but didn't receive a receipt โ€” what now?

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Check your spam/junk folder first โ€” filter for emails from support@backlinkindex.site. If not found, email us at support@backlinkindex.site with the email address you used at checkout and the approximate payment amount and time. We'll locate your order and resend your receipt within 1 hour.

Still Have Questions?

Our support team typically responds within 2โ€“4 business hours. We're happy to help with anything โ€” from pre-sales questions to order tracking.

Contact Support โ†’