Have a question about your order, need a custom quote, or want to discuss a large campaign? Our team is ready to help. We typically respond within 2–4 business hours.
Response time: within 2–4 business hours
For bulk orders of 10,000+ links, email us first for priority handling
For data deletion requests, privacy queries, or legal correspondence
All services are available 24/7 online
Orders placed on weekends are queued and begin processing Monday morning. Delivery times run from the first business day after payment.
Fill out the form below and we'll get back to you within 2–4 business hours.
First, check your spam/junk folder for an email from orders@backlinkindex.site. If it's not there, email us at support@backlinkindex.site with your order reference number (found on your payment receipt) and we'll resend the report within 1 hour.
Email support@backlinkindex.site with: (1) your order reference number, (2) the specific URLs from your report that are dead or not showing in Ahrefs, and (3) a screenshot if possible. We process replacements within 72 hours and cover all links for 30 days from delivery.
Yes, but only before work has commenced. Email orders@backlinkindex.site immediately after placing your order (within 2 hours) with your change request. Once link placements have started, we cannot modify the target URL or anchors for that batch.
Yes. For agencies and resellers placing recurring orders of 5,000+ links per month, we offer priority delivery, dedicated account management, white-label reports, and custom pricing. Email orders@backlinkindex.site with your requirements.
Check your spam folder first. If you don't find it there, email support@backlinkindex.site with the email address you used at checkout and the approximate payment amount and time. We'll locate your order and resend your receipt within 1 hour.